|
Marks
& Spencer travel insurance provide both single trip
and annual multi-trip policies and offer upto 5% online
discount and a no excess option.
General
comments:
Marks
& Spencer offer a quick quote functionality for
both annual and single trip to give an indicative price
but it needs to have it as the main quote process is
6 pages long!
Strangely though the quick quote quoted £32 for
a family trip to Europe for 6-10 days, but the full
quote priced it at £17.
Rather peculiar narrow (unannounced) new window with
the Quote and Buy site opens when you click next one
the exclusions and assumptions page.
"Policy type" is referring to travellers not
whether you want an annual policy or a single trip policy
- which is what you'd expect, that is rather strangely
known as "Period of cover" (which is somewhat
against the normal naming conventions in other travel
insurance policies)
Rubbish error text - the compulsory field marker (an
orange star) changes to a red cross, difficult to see
and no explanation as to why the field is wrong - my
mistake, actually there is an explanation at the bottom
of the page telling you to hover over the cross - note
to M&S: sack your usability and accessibility company!
Premium
page is the most understated premium page of any website
I have ever seen.
Annual
trip travel insurance:
(this
is based on getting a full quote rather than via the
quick quote function)
First
screen: Exclusions and Assumptions
- there are a lot of these so read them as you cannot
get a quote online if any apply i.e. being pregnant,
having any medical condition (whether diagnosed or not)
or if you are a couple who live at different addresses
you need to take out two policies.
Second
screen: Personal details
-
Title
- Forename
- Surname
- Date of birth
- Permanent residence Address line 1
- Permanent residence Address line 2
- Permanent residence Address line 3
- Postcode
- email address
- Home phone number
- Mobile phone number (optional)
- Policy type (adult, couple, family, single parent
family)
- Number of additional travellers (appears dynamically
based on above answer)
- Period of cover (annual or single)
- How did you hear about us (radio, friend, TV, search
engine etc...)
- Please tell us the month your motor insurance is due
(optional)
- Please tell us the month your home insurance is due
(optional)
Third
screen: Additional traveller(s) page (if applicable)
- Title
- Forename
- Surname
- Date of birth
Fourth
screen: Policy details
- Area of travel (Europe, Worldwide excluding America,
Worldwide including America)
- Holiday start date
Fifth screen: Policy options
-
Do you require baggage cover
- Winter sports cover
- Wedding cover
- Excess waiver
- Number of people requiring golf cover (max 1)
- Number of people requiring business cover (max 1)
Sixth
screen: Premium page
-
Standard online premium (though it doesn't say what
the non-standard price is)
- Payment method (cards only)
- Card number
Single
trip travel insurance:
(this
is based on getting a full quote rather than via the
quick quote function)
First
screen: Exclusions and Assumptions
- there are a lot of these so read them as you cannot
get a quote online if any apply i.e. being pregnant,
having any medical condition (whether diagnosed or not)
or if you are a couple who live at different addresses
you need to take out two policies.
Second
screen: Personal details
-
Title
- Forename
- Surname
- Date of birth
- Permanent residence Address line 1
- Permanent residence Address line 2
- Permanent residence Address line 3
- Postcode
- email address
- Home phone number
- Mobile phone number (optional)
- Policy type (adult, couple, family, single parent
family)
- Number of additional travellers (appears dynamically
based on above answer)
- Period of cover (annual or single)
- How did you hear about us (radio, friend, TV, search
engine etc...)
- Please tell us the month your motor insurance is due
(optional)
- Please tell us the month your home insurance is due
(optional)
Third
screen: Additional traveller(s) page (if applicable)
- Title
- Forename
- Surname
- Date of birth
Fourth
screen: Policy details
- Area of travel (United Kingdom, Europe, Worldwide
excluding America, Worldwide including America)
- Holiday start date
- Holiday end date
Fifth screen: Policy options
-
Do you require baggage cover
- Winter sports cover
- Wedding cover
- Excess waiver
- Number of people requiring golf cover (max 1)
- Number of people requiring business cover (max 1)
Sixth
screen: Premium page
-
Standard online premium (though it doesn't say what
the non-standard price is)
- Payment method (cards only)
- Card number
Return
to online travel insurance companies
|
